Terms and conditions

The terms and conditions outlined below, including the reservation form and all written documents such as emails exchanged between the client and Chile Nativo Ltda., constitute an agreement between the parties and, therefore, are the terms of the contract. If the client makes a reservation by phone or online, it will be considered that they have read the terms and conditions and agree to them.

To formally reserve a trip with Chile Nativo LTDA, each person must provide:                         

-An initial deposit of 25% of the tour cost         

-Completed forms: (Click the following link)                          

Contact and health form liability waiver

The balance of the trip cost must be paid 70 days before the start of the trip. However, for travel between December 15th and January 5th, due to strict local supplier policies, the deadline for both cancellation and full payment is 91 days prior to the trip start date.

Your reservation with Chile Nativo LTDA will not be confirmed until Chile Nativo LTDA has received the initial 25% deposit. Once the deposit and forms are received, we will issue a final invoice showing the total cost of the trip and the remaining balance.

When a trip is booked less than 70 days before the start date (or less than 91 days for travel between December 15th and January 5th), it is considered a last-minute reservation, and 100% of the trip cost must be paid in full within 48 hours to confirm the booking. Until the payment is received, the trip cannot be guaranteed, and changes to the itinerary or additional charges may apply.

Online Payment with Credit Card:  

If you prefer to pay with your credit card, we will send you a secure link through WeTravel. If you do not have a WeTravel account, you can pay through the website with your credit card (the forms must be submitted in advance with your personal information). The cost for paying by credit card is 2.9% for Visa or MasterCard and 3.9% for American Express. There is NO charge for payments made via bank transfer from a U.S. account.

Bank transfer/deposit: 

Beneficiary Bank: 

BANCO SANTANDER CHILE, OFICINA PROVIDENCIA

PROVIDENCIA 2047, SANTIAGO, CHILE

SWIFT CODE: BSCHCLRM

ACCOUNT  N°: 510003873-2

Beneficiary:

CHILE NATIVO LIMITADA

EBERHARD 230, CASILLA 42, PUERTO NATALES, CHILE, REGIÓN XII

**For international bank transfers: please note that each party will be responsible for their own associated bank fees. However, the client is responsible for any intermediary bank fees. Therefore, you must specify **OUR** in the transfer charge details.

1. Standard Travel Dates

For trips outside the holiday season, the following conditions apply based on the cancellation date:

• 70 days or more before departure: Total trip cost is refunded minus a reservation fee of USD $200 per person for regular programs, or a reservation fee of USD $500 per person for customized private programs.

• 69 days or less before departure: NO refunds.

2. Peak Season Travel (Between Dec 15th and Jan 5th)

Due to strict local supplier policies, the cancellation deadlines for travel during this period are modified as follows:

• 91 days or more before departure: Total trip cost is refunded minus a reservation fee of USD $200 per person for regular programs, or a reservation fee of USD $500 per person for customized private programs.

• 90 days or less before departure: NO refunds.

• The minimum number of participants paying the full rate is not met.

• No cancellation payments or compensation apply in cases of Force Majeure, that is, unusual and unforeseeable events beyond the control of Chile Nativo LTDA or its subcontractors. These include, but are not limited to, war, pandemics, strikes, civil unrest, terrorist activity or threats, natural disasters, severe weather or wildfires, environmental emergencies, and changes in transportation by airlines, ferry companies, or land carriers, as well as changes in third-party suppliers, etc.

  Chile Nativo LTDA is not responsible for any expenses incurred in the preparation of a canceled trip. For this reason, we strongly recommend purchasing comprehensive travel cancellation insurance.

Chile Nativo LTDA’s trips take place in remote locations, where accidents can occur and, in fact, do happen occasionally, as well as last-minute inconveniences such as flight delays, lost luggage, or a simple ankle sprain that may prevent you from reaching the agreed-upon meeting point or completing your vacation. Therefore, we require all clients to have their own health, accident, and liability insurance. Travel insurance should provide coverage for the entire duration of your vacation, including medical expenses, injuries, death, repatriation, as well as cancellation and interruption. It is advisable to check for any exclusion clauses that may limit the types of activities covered by your insurance. Chile Nativo LTDA will act in full compliance during an emergency situation, but we cannot assume any responsibility for medical costs or evacuation costs during or after a trip. Get your insurance quote here!

Chile Nativo LTDA does not have liability insurance and cannot assume responsibility for accidents caused by the traveler, the horse, equipment, or other people or subcontractors during the trip. We require all our guests to complete and sign a liability waiver, which will be sent to them before the start of the trip. This form must be returned to Chile Nativo by completing it online at the time of the trip’s initial deposit.

All our guests must be in good general physical health. A general health form will be sent to each guest to complete and sign; it must be returned to Chile Nativo through an online form at the time of the trip’s initial deposit.

All clients must have a valid passport with an expiration date at least 2 months after the trip’s departure date. All costs and fees associated with passports and visas for entry into any country related to a Chile Nativo trip are the exclusive responsibility of the client.

The operator is not responsible for any loss or theft of the client’s personal belongings, whether acquired during the trip or otherwise.