World Tourism Organization (UNWTO) One Planet Vision 2021

22 February 2021, Written by Alicia Caton

This critical, invaluable time has allowed our company the opportunity to wake-up and rethink… how we will bounce back, and how can we return to operate and offer programs and products responsibly?

With the guidance of incredible partners and organizations, local and national tourism boards, and fellow colleagues who are business owners themselves – we´ve been able to plan post-pandemic recovery as a collective effort, and are grateful for this powerful force committed to a responsible return to travel.

As a public health measure to incorporate social distancing measures and sustainability into our operations, we have implemented a digital tool which allows guests to access their travel itineraries, digital reservation vouchers, real-time notifications and communications, and interactive digital maps and documents. This app will also provide guests with the ability to calculate their carbon emissions which can then be donated to approved off-set organizations.

We have redesigned many of our trips to incorporate the goods and services of small enterprises. Groups traveling in the Los Ríos region of Chile are welcomed into the home of a local indigenous Mapuche family who serves guests traditional food and shares their ancestral heritage and customs. Travelers exploring in southern Patagonia spend an afternoon with the artisan women and grandmothers of the Kawésqar community, who teach the special art of basket weaving using junquillo – a vegetable fiber growing in peat bogs which has been used ancestrally by the ethnic groups of Patagonia to make their beautiful basketry. The Kawésqar community is also our main supplier of boxed lunches which are included in each of our programs. A wonderful team of Kawésqar women prepare these lunches with local products and typical recipes which transmit the culture of the living people. These inclusions of vulnerable groups of our region allow for a deeper cultural immersion and an unforgettable experience for our guests.

We feel that conservation efforts are no longer sufficient in tourism. Travel must be an act of empathy and travel must regenerate our public and private lands, environments, ecosystems, and communities. To support this, we have dedicated a focus on rewilding and regenerative projects in various programs. Our guests can participate alongside legacy foundations throughout Chile working in trail restoration, reforestation and invasive species control in Torres del Paine National Park, as well as helping hands-on in two urban wetland areas near Lake Llanquihue. Guests´ efforts will aid in the monitoring, cleanup, and the natural ecosystem restoration plan of the city. A coordinated partnership with CONAF (National Forest Corporation) has allowed us – alongside future guests – to assist with the conservation and infrastructure of Yendegaia National Park in Tierra del Fuego. As part of each backpacking trip, groups will support the installation of trail cams for conservation studies to observe the areas´ several threatened species which include the Andean fox, southern river otter, and Ruddy-headed goose. These trips will also assist with scouting routes and providing logistical support for future projects in the park.

A special alliance with a private reserve in Torres del Paine National Park has allowed for the installation of our second base camp. Nestled among some of the last wild Patagonia horses, our guests will have a privileged opportunity to observe these exceptional horses alongside specialized guides who teach us the behaviors of these wild horses and how to understand the ecology of the destinations we visit.

Our efforts may only be minor on a global scale of change, but we believe that this delicate time is an opportunity to transform as individuals and collectively as leaders in our trade. As we continue along this unknown journey, we must take action and acknowledge that this time provides us with apowerful catalyst for growth, necessary change, and a more resilient, sustainable era ahead.


Check for additional information about the World Tourism Organization (UNWTO) and their One Planet Vision.

SY Joyce Kan
SY Joyce Kan
Amazing trip! We joined the Torres Del Paine 7 day O trek tour - note that this tour is not a complete O Trek but skipping the part from Camp Frances to Las Torres, which worked in our favour as our holiday is limited and we won’t miss much. Our guide, Debbie was knowledgeable and amicable, and very passionate about hiking. Unfortunately I fell sick during the hike and wished to leave a day earlier than planned. Debbie and Chile Nativo quickly rearranged transportation for us and was very helpful. Throughout the whole process Chile Nativo was very responsive. We had a memorable journey and I would highly recommend Chile Nativo.
Jim Garvin
Jim Garvin
Fantastic experience! We were booked with Chile Nativo via Swoop and had a wonderful experience. Our guides, Tim & Lucile, were awesome. We really enjoyed their company. They were very knowledgeable about the region (the history, animals, landscape, etc). Highly recommend.
Olivia Evans
Olivia Evans
I booked the independent, self-guided Torres Del Paine trek with Chile Nativo’s help and was so glad I did. When I looked to book on my own, everything was all reserved in Torres Del Paine and Chile Nativo was the only agency that could help me find a spot still. To still be able to go on the trip when I wanted to go, to not have to spend so much time planning all the logistics, to get a local’s recommendations on the best way to do the trek…but STILL get to do the trek on my own was amazing and worth every penny. In particular Paolina at the agency was incredibly helpful. I would recommend this agency to anyone looking to hike in Torres del Paine.
Chiloe Natural (chiloenatural)
Chiloe Natural (chiloenatural)
Serious, professional, and friendly Tour Agency in Puerto Natales that will cater your needs in Patagonia and Torres del Paine.
Kevin Jobst
Kevin Jobst
Hiking in Torres with Pepa is like walking with your smartest and wisest friend. She has an incredible depth of knowledge in everything from mycology to government, from geology to history. She is fiercely passionate about conservation and our planet and has dedicated her life to making our world a better place. Our two porters Filipe and Bastian were both incredibly strong and highly professional. Always in the know on where to set up the tent, they picked the best spot in every site we were at. Also, they were an absolute blast to hang out with after the long days hiking. I cannot recommend this particular team highly enough and if you are passionate about the environment, making the world a better place, learning everything there is to know about glaciers, mushrooms, Patagonia, the history of Chile, magma intrusions and edible berries request them by name. Thank you to all three of you for making our experience so special and I hope our paths cross again.
Brad Smith
Brad Smith
Our Torres Del Paine Plus trip was fantastic! A great crew of newly-made friends, guided by Izabella “La Professora”, on a journey beyond expectations. What a great time, a balance of hiking and touring. DO NOT miss the pumas!!! I will definitely go with the Chile Nativo team again, and thanks to Nestor & Juan too!
Senga Simpson
Senga Simpson
Excellent service. Thank you Vicky
Lukas Winegarner
Lukas Winegarner
Camilo is ledged! Chile Nativo is extremely experienced and knowledgeable - I would highly recommend booking directly through them. We were a group of 8 doing the O 7 day hike and everything was great! Thanks to Camilo & Tomas and all of our porters!


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