TERMS AND CONDITIONS 2020 – 2021
The terms and conditions listed below, including the reservation form and all written documents such as emails exchanged between client and Chile Nativo Ltda., constitute an agreement between these parties and are therefore contracting conditions. If clients book by telephone or internet, they will be considered to have read the terms and conditions and are in agreement with them.
Reservation Payment – To formally reserve a trip with Chile Nativo LTDA, each person must provide:
-An initial deposit of 25% of the trip cost
-Completed forms: (Click on link below)
Final Payment –The balance of the trip cost is due 45 Days before the trip start.
Your booking with Chile Nativo LTDA is not confirmed until Chile Nativo LTDA has received the initial 25% deposit payment. Upon receipt of the deposit and forms, we will issue a final invoice, showing the total cost of the trip and the balance you owe us.
When booking a trip with less than 60 days before the trip start, it is considered a last minute booking and 100% of the trip cost must be paid in full within 48 hours to confirm your reservation. Until the payment is received the trip cannot be guaranteed and any changes to the itinerary may occur or be subject to additional fees.
Forms of Payment:
BANCO SANTANDER CHILE, OFICINA PROVIDENCIA
PROVIDENCIA 2047, SANTIAGO, CHILE
SWIFT CODE: BSCHCLRM
ACCOUNT N°: 510003873-2
CHILE NATIVO LIMITADA
EBERHARD 230, CASILLA 42, PUERTO NATALES, CHILE, REGION XII
Cancellations Fees & Refunds
All requests for cancellations and applicable refunds must be made in writing, sent to and received by Chile Nativo LTDA. Depending within the cancelling dates; the following are the amounts that will be refunded to you.
*Set departure trips: USD $200 per person booking fee
**Private tailor made trips: USD $500 per person booking fee
***Annex: Due to events and effects of the COVID-19, Chile Nativo will not charge the normal 75% trip cost for cancellations made 74 – 46 days prior to the trip date. Therefore, new reservations for the 2020 – 2021 season (October 1st, 2020 – April 30th, 2021) which are cancelled with 45 days or more notice will receive a 100% refund. Chile Nativo holds the right to determine when to terminate this exception and will update the terms & conditions and notify customers accordingly. If you are receiving this edition of the terms and conditions it is because you fall within the time period that these policies apply.
Chile Nativo LTDA is entitled to cancel services up to 75 days in advance prior to trip start date if:
-The minimum number of full paying members is not met.
-Cancellation or compensation payments do not apply due to “Force Majeure,” that is, unusual events and unforeseeable circumstances beyond the control of Chile Nativo LTDA or its sub-contractors for events that occur such as war, pandemics, strikes, riots, terrorist activity or threats, natural disasters, climate conditions or fire, environmental emergencies, transport changes in airline companies, boaters and land carriers, changes in providers, etc.
Chile Nativo LTDA is not responsible for expenses incurred in preparation for any cancelled trip. For this reason we strongly recommend trip cancellation insurance
Travel Insurance: Chile Nativo LTDA trips take place in remote locations, accidents can and do occur occasionally as well as last minute inconveniences, such as flight delays, loss of luggage, or a simple ankle twist preventing you from arriving on time at the meeting point agreed or unable to finish your vacation. Therefore we require all clients carry their own health, accident and liability insurance. Travel insurance should include protection for the full duration of your vacation including: medical expenses, injury, death, repatriation as well as cancellation and curtailment. It is good to check that there are no exclusions clauses limiting the types of activities included in your trip. Chile Nativo LTDA will act in full accordance during an emergency situation, but we can assume no responsibility for medical costs or evacuation costs during or after a trip. Quote your insurance here!
Liability Chile Nativo LTDA does not carry liability insurance and cannot assume any responsibility for accidents whether caused by your fault, the horse, equipment, or other persons or subcontractors on the trip. We require all our guests to complete and sign a liability waiver that will be sent to them prior to the trip start. This form should be returned to the Chile Nativo via online completion at the time of the initial trip deposit.
Health Conditions: All our guests should be in good general physical health. A general health form will be sent to each guest to be completed and signed; this should be returned to the Chile Nativo via online completion at the time of the initial trip deposit.
Passport/Visas: All clients should hold a valid passport whose expiration date is at least 2 months later than the trip departure date. All fees and costs associated with passports and or visas for entry into any country related to a Chile Nativo trip are the sole responsibility of the client.
Personal valuables: The operator does not assume responsibility for any loss or theft of personal belongings of the client, whether purchased on the trip or otherwise.