Terms & Conditions - Chile Nativo

Terms & Conditions

The terms and conditions listed below, including the reservation form and all written documents such as emails exchanged between client and Chile Nativo Ltda., constitute an agreement between these parties and are therefore contracting conditions. If clients book by telephone or internet, they will be considered to have read the terms and conditions and are in agreement with them. 

Reservation Payment – To formally reserve a trip with Chile Nativo LTDA, each person must provide:                                

-An initial deposit of 25% of the trip cost          

-Completed forms: (Click on link below)                          

Contact & Health Form                 Liability Waiver

Final Payment The balance of the trip cost is due 70 Days before the trip start. 

Your booking with Chile Nativo LTDA is not confirmed until Chile Nativo LTDA has received the initial 25% deposit payment. Upon receipt of the deposit and forms, we will issue a final invoice, showing the total cost of the trip and the balance you owe us. 

When booking a trip with less than 70 days before the trip start, it is considered a last minute booking and 100% of the trip cost must be paid in full within 48 hours to confirm your reservation. Until the payment is received the trip cannot be guaranteed and any changes to the itinerary may occur or be subject to additional fees. 

Forms of Payment:

  • On-line payment with credit card: If you prefer to pay with your credit card, we will send you a secure link via WeTravel. If you do not have an account with WeTravel, you may still pay through the website with your credit card (the forms need to be sent in advance with your personal info). The cost to pay with a credit card is  2.9% for Visa or MasterCard & 3.9% for American Express. There is NO cost to pay by transfer from a US bank account.  
  • Wire Transfer/ Deposit: 

Beneficiary Bank: 




ACCOUNT N°: 510003873-2

Final Beneficiary:



**For international bank transfers: Please note that each party will assume the responsibility of their own banking fees affiliated with the transfer. However, the client is responsible for any intermediary bank fees. Therefore, you must specify OUR in the detail of charges of the transfer.

Cancellations Fees & Refunds

All requests for cancellations and applicable refunds must be made in writing, sent to and received by Chile Nativo LTDA. Depending within the cancelling dates, the following are the amounts that will be refunded to you. 

  • 70 Days or More = Total trip cost minus a USD$ 200 booking fee per person for regular programs, USD$ 500 booking fee per person for tailor-made private, programs

  • 69 – 51 Days = 50% of total trip cost will be refunded

  • 50 Days or Less = NO Refund

Chile Nativo LTDA is entitled to cancel services up to 70 days in advance prior to trip start date if: 

-The minimum number of full paying members is not met. 

-Cancellation or compensation payments do not apply due to “Force Majeure,” that is, unusual events and unforeseeable circumstances beyond the control of Chile Nativo LTDA or its sub-contractors for events that occur such as war, pandemics, strikes, riots, terrorist activity or threats, natural disasters, climate conditions or fire, environmental emergencies, transport changes in airline companies, boaters and land carriers, changes in providers, etc. 

Chile Nativo LTDA is not responsible for expenses incurred in preparation for any cancelled trip. For this reason we strongly recommend trip cancellation insurance 

Travel Insurance: Chile Nativo LTDA trips take place in remote locations, accidents can and do occur occasionally as well as last minute inconveniences, such as flight delays, loss of luggage, or a simple ankle twist preventing you from arriving on time at the meeting point agreed or unable to finish your vacation. Therefore we require all clients carry their own health, accident and liability insurance. Travel insurance should include protection for the full duration of your vacation including: medical expenses, injury, death, repatriation as well as cancellation and curtailment. It is good to check that there are no exclusions clauses limiting the types of activities included in your trip. Chile Nativo LTDA will act in full accordance during an emergency situation, but we can assume no responsibility for medical costs or evacuation costs during or after a trip. Quote your insurance here! 

Liability Chile Nativo LTDA does not carry liability insurance and cannot assume any responsibility for accidents whether caused by your fault, the horse, equipment, or other persons or subcontractors on the trip. We require all our guests to complete and sign a liability waiver that will be sent to them prior to the trip start. This form should be returned to the Chile Nativo via online completion at the time of the initial trip deposit. 

Health Conditions: All our guests should be in good general physical health. A general health form will be sent to each guest to be completed and signed; this should be returned to the Chile Nativo via online completion at the time of the initial trip deposit

Passport/Visas: All clients should hold a valid passport whose expiration date is at least 2 months later than the trip departure date. All fees and costs associated with passports and or visas for entry into any country related to a Chile Nativo trip are the sole responsibility of the client. 

Personal valuables: The operator does not assume responsibility for any loss or theft of personal belongings of the client, whether purchased on the trip or otherwise.

SY Joyce Kan
SY Joyce Kan
Trustindex verifies that the original source of the review is Google.
Amazing trip! We joined the Torres Del Paine 7 day O trek tour - note that this tour is not a complete O Trek but skipping the part from Camp Frances to Las Torres, which worked in our favour as our holiday is limited and we won’t miss much. Our guide, Debbie was knowledgeable and amicable, and very passionate about hiking. Unfortunately I fell sick during the hike and wished to leave a day earlier than planned. Debbie and Chile Nativo quickly rearranged transportation for us and was very helpful. Throughout the whole process Chile Nativo was very responsive. We had a memorable journey and I would highly recommend Chile Nativo.
Jim Garvin
Jim Garvin
Trustindex verifies that the original source of the review is Google.
Fantastic experience! We were booked with Chile Nativo via Swoop and had a wonderful experience. Our guides, Tim & Lucile, were awesome. We really enjoyed their company. They were very knowledgeable about the region (the history, animals, landscape, etc). Highly recommend.
Olivia Evans
Olivia Evans
Trustindex verifies that the original source of the review is Google.
I booked the independent, self-guided Torres Del Paine trek with Chile Nativo’s help and was so glad I did. When I looked to book on my own, everything was all reserved in Torres Del Paine and Chile Nativo was the only agency that could help me find a spot still. To still be able to go on the trip when I wanted to go, to not have to spend so much time planning all the logistics, to get a local’s recommendations on the best way to do the trek…but STILL get to do the trek on my own was amazing and worth every penny. In particular Paolina at the agency was incredibly helpful. I would recommend this agency to anyone looking to hike in Torres del Paine.
Chiloe Natural (chiloenatural)
Chiloe Natural (chiloenatural)
Trustindex verifies that the original source of the review is Google.
Serious, professional, and friendly Tour Agency in Puerto Natales that will cater your needs in Patagonia and Torres del Paine.
Kevin Jobst
Kevin Jobst
Trustindex verifies that the original source of the review is Google.
Hiking in Torres with Pepa is like walking with your smartest and wisest friend. She has an incredible depth of knowledge in everything from mycology to government, from geology to history. She is fiercely passionate about conservation and our planet and has dedicated her life to making our world a better place. Our two porters Filipe and Bastian were both incredibly strong and highly professional. Always in the know on where to set up the tent, they picked the best spot in every site we were at. Also, they were an absolute blast to hang out with after the long days hiking. I cannot recommend this particular team highly enough and if you are passionate about the environment, making the world a better place, learning everything there is to know about glaciers, mushrooms, Patagonia, the history of Chile, magma intrusions and edible berries request them by name. Thank you to all three of you for making our experience so special and I hope our paths cross again.
Brad Smith
Brad Smith
Trustindex verifies that the original source of the review is Google.
Our Torres Del Paine Plus trip was fantastic! A great crew of newly-made friends, guided by Izabella “La Professora”, on a journey beyond expectations. What a great time, a balance of hiking and touring. DO NOT miss the pumas!!! I will definitely go with the Chile Nativo team again, and thanks to Nestor & Juan too!
Senga Simpson
Senga Simpson
Trustindex verifies that the original source of the review is Google.
Excellent service. Thank you Vicky
Lukas Winegarner
Lukas Winegarner
Trustindex verifies that the original source of the review is Google.
Camilo is ledged! Chile Nativo is extremely experienced and knowledgeable - I would highly recommend booking directly through them. We were a group of 8 doing the O 7 day hike and everything was great! Thanks to Camilo & Tomas and all of our porters!


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