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TERMS AND CONDITIONS 2020 – 2021 

The terms and conditions listed below, including the reservation form and all written documents such as emails exchanged between client and Chile Nativo Ltda., constitute an agreement between these parties and are therefore contracting conditions. If clients book by telephone or internet, they will be considered to have read the terms and conditions and are in agreement with them. 

Reservation Payment – To formally reserve a trip with Chile Nativo LTDA, each person must provide:                                

-An initial deposit of 10% of the trip cost          

-Completed forms: (Click on link below)                          

Contact & Health Form                 Liability Waiver

Final Payment –The balance of the trip cost is due 45 Days before the trip start. 

Your booking with Chile Nativo LTDA is not confirmed until Chile Nativo LTDA has received the initial 10% deposit payment. Upon receipt of the deposit and forms, we will issue a final invoice, showing the total cost of the trip and the balance you owe us. 

When booking a trip with less than 60 days before the trip start, it is considered a last minute booking and 100% of the trip cost must be paid in full within 48 hours to confirm your reservation. Until the payment is received the trip cannot be guaranteed and any changes to the itinerary may occur or be subject to additional fees. 

Forms of Payment:

  • On-line payment with credit card: If you prefer to pay with your credit card, we will send you a secure link via PayPal or WeTravel. If you do not have an account with PayPal, you may still pay through the website with your credit card. There is no charge to pay on-line via credit card. (The forms need to be sent in advance with your personal info) 
  • Wire Transfer/ Deposit: 

Beneficiary Bank: 

BANCO SANTANDER CHILE, OFICINA PROVIDENCIA

PROVIDENCIA 2047, SANTIAGO, CHILE

SWIFT CODE: BSCHCLRM

ACCOUNT N°: 510003873-2

Final Beneficiary:

CHILE NATIVO LIMITADA

EBERHARD 230, CASILLA 42, PUERTO NATALES, CHILE, REGION XII

 

Cancellations Fees & Refunds

All requests for cancellations and applicable refunds must be made in writing, sent to and received by Chile Nativo LTDA. Depending within the cancelling dates; the following are the amounts that will be refunded to you. 

 

  • 75 days and over = 100% (minus booking fee**) 
  • 74 – 46 days prior to trip start = 75% of the trip cost***
  • 45 days or less = no refund 

 

**Set departure trips: USD $200 per person booking fee         

**Private tailor made trips: USD $500 per person booking fee 

***Annex: Due to events and effects of the COVID-19, Chile Nativo will not charge the normal 75% trip cost for cancellations made 74 – 46 days prior to the trip date. Therefore, new reservations for the 2020 – 2021 season (October 1st, 2020 – April 30th, 2021) which are cancelled with 45 days or more notice will receive a 100% refund. Chile Nativo holds the right to determine when to terminate this exception and will update the terms & conditions and notify customers accordingly. If you are receiving this edition of the terms and conditions it is because you fall within the time period that these policies apply.

 

Chile Nativo LTDA is entitled to cancel services up to 75 days in advance prior to trip start date if: 

-The minimum number of full paying members is not met. 

-Cancellation or compensation payments do not apply due to “Force Majeure,” that is, unusual events and unforeseeable circumstances beyond the control of Chile Nativo LTDA or its sub-contractors for events that occur such as war, pandemics, strikes, riots, terrorist activity or threats, natural disasters, climate conditions or fire, environmental emergencies, transport changes in airline companies, boaters and land carriers, changes in providers, etc. 

Chile Nativo LTDA is not responsible for expenses incurred in preparation for any cancelled trip. For this reason we strongly recommend trip cancellation insurance 

Travel Insurance: Chile Nativo LTDA trips take place in remote locations, accidents can and do occur occasionally as well as last minute inconveniences, such as flight delays, loss of luggage, or a simple ankle twist preventing you from arriving on time at the meeting point agreed or unable to finish your vacation. Therefore we require all clients carry their own health, accident and liability insurance. Travel insurance should include protection for the full duration of your vacation including: medical expenses, injury, death, repatriation as well as cancellation and curtailment. It is good to check that there are no exclusions clauses limiting the types of activities included in your trip. Chile Nativo LTDA will act in full accordance during an emergency situation, but we can assume no responsibility for medical costs or evacuation costs during or after a trip. Quote your insurance here

Liability Chile Nativo LTDA does not carry liability insurance and cannot assume any responsibility for accidents whether caused by your fault, the horse, equipment, or other persons or subcontractors on the trip. We require all our guests to complete and sign a liability waiver that will be sent to them prior to the trip start. This form should be returned to the Chile Nativo via online completion at the time of the initial trip deposit. 

Health Conditions: All our guests should be in good general physical health. A general health form will be sent to each guest to be completed and signed; this should be returned to the Chile Nativo via online completion at the time of the initial trip deposit

Passport/Visas: All clients should hold a valid passport whose expiration date is at least 2 months later than the trip departure date. All fees and costs associated with passports and or visas for entry into any country related to a Chile Nativo trip are the sole responsibility of the client. 

Personal valuables: The operator does not assume responsibility for any loss or theft of personal belongings of the client, whether purchased on the trip or otherwise.

  • Reviews

    Chile Nativo Travel
    5.0
    Based on 29 reviews
    powered by Facebook
    Sashi Perera
    Sashi Perera
    2020-03-26T03:03:07+0000
    The staff at Chile Nativo were so helpful with our pre trip enquiries. The plan and briefing we received for our 5 day... Independent W Trek were so useful, we enjoyed every moment of our trek. Big thanks to the team for a very memorable experience.read more
    Katie Kow
    Katie Kow
    2020-03-17T15:59:20+0000
    Seamlessly communicated and executed trip! Would recommend for sure!
    Fionna Tod
    Fionna Tod
    2020-02-26T15:41:33+0000
    Chile Nativo organised our self-guided 4 day trek in Torres del Paine and it was amazing. They arranged all the... transport, food and accommodation so all we needed to do was enjoy the hiking- which we certainly did! I would definitely use them again for similar adventures in the future.read more
    Fernanda Lela
    Fernanda Lela
    2020-01-19T04:47:14+0000
    Melhor empresa de turismo do Chile
    Mary Schmitz
    Mary Schmitz
    2019-08-25T14:00:18+0000
    I had the most amazing trip of my life with these guys - trekking around the Big O circuit. Incredible! Our guide,... Mauricio Vargas Delgado, knew every detail of the route. Getting the trip set up was easy - the staff is very responsive to any questions during planning and booking.read more
    Edric Subur
    Edric Subur
    2019-08-14T12:15:49+0000
    I am very happy with the service Chile Nativo provided. First of all, the experience during the trip itself was... amazing, the accommodation was more than I could ask for, the snack was delicious and our guide was not only very friendly but also extremely intelligent - he could answer all kind of questions we threw him about the park, animals, and geography! But the best part of Chile Nativo came up when a crisis hit. I got on the wrong bus the day before the tour started which prevented me from getting to the tour in time as a result. Daniella and Johana from the team were incredibly resourceful and kind to help me out of this situation. They worked after hours to help me find a private car that was willing to drive me from El Calafate to Puerto Natales in Chile. Johana even came to the office early morning to greet me and attend to me. I was beyond grateful for their professional service that really goes the extra mile in making sure I get to make to my trip and enjoy it thoroughly. Highly recommend Chille Nativo to everyone visiting Patagonia!read more
    Peter Noorani
    Peter Noorani
    2019-05-21T01:53:34+0000
    Working with Chile Nativo was a very positive experience. They were able to accommodate our dates with no issues,... despite the dates being offset from their usual schedule. Everyone we worked with was communicative and helpful, and we felt well prepared given the information (e.g. packing list) they provided. The most important benefit of traveling with Chile Nativo was our access to one of their guides, Fernando.I cannot give enough positive feedback for Fernando. While everything you'd expect from a good guide was present, Fernando delivers so far above and beyond what's expected. Any question we had about a tree, for example, Fernando could answer, and then provide several layers more detail and information. I’ve never been hugely into geology, but Fernando’s knowledge of the rock formations in the park added a fascinating element to our hike; everything around us became even more interesting. By the afternoon of the first day, it felt as though we were hiking with a good friend who happened to know everything about the park. We were genuinely sad to leave once the trip was complete. The entire time, I felt that we were getting the very most out of our hike, and that Fernando knew the tips and tricks to avoiding crowds and getting the best views. A huge plus is his photography skills, too! Fernando was recommended to us by a friend, and we’ve been insistent to all our friends who’ve asked about our trip that they should also use Chile Nativo and ask for Fernando.read more
    Amy Roberts
    Amy Roberts
    2019-04-20T17:06:56+0000
    Upon booking two weeks in Antarctica, I added this trip as an afterthought. And after spending time on the seventh... continent, I was worried nothing else would impress or excite me. Boy, was I wrong! Trekking in Patagonia was equally as mesmerizing. From the stunning scenery, to our naturalist guide, the accommodations, and food, the entire experience goes toe-to-toe with Antartica. My only regret is that I ever considered it an add on. I plan to return to give Patagonia the proper time and attention it deserves.read more
    Eline Lonchay
    Eline Lonchay
    2019-03-29T18:51:04+0000
    I did the Fjord Trail with Chile Nativo and it was beautiful! The landscapes surpass what you can even imagine. We were... the only ones in nature for 3 days! The horses were nice, I had never done this before and I felt safe. I was never cold at night (make sure you rent your sleeping bag for this). We finished our tour with a boat trip on the Serrano River, back to Puerto Natales and we got to see the Balmacero Glacier and the Serrano Glacier (and walk around it). It is well organized and definitely a different way to travel and see nature in Patagonia !read more
    Nerile Rimiene
    Nerile Rimiene
    2019-02-21T17:53:11+0000
    We had W trek in Patagonia in February 2019. Everything was organized perfectly, thanx a lot! Enjoyed a lot! That was... the only company who managed to organize trek on our particular dates and everything went just smoothly.read more
    Joe Williams
    Joe Williams
    2019-01-30T14:57:50+0000
    Excellent trip to Torres Del Paine. Chile Nativo handled everything from front to back. Including bus rides to and from... airport and everything in between.read more
    Carter Sample
    Carter Sample
    2019-01-15T22:21:39+0000
    My wife and I just completed the O Circuit with Chile Nativo. Our guides Fernando and Ignacio were absolutely amazing!... Aside from the beautiful trip, we learned so much because of Chile Nativo Travel and our two guides. They were very accommodating of my wife's food allergies and were constantly upbeat and encouraging to us and our group. They even taped up ankles and sore joints when we expressed any sort of discomfort. A+ experience all around!read more
    Donna Murr
    Donna Murr
    2018-12-15T20:38:18+0000
    Our two fantastic, knowledgeable and fun guides (with very good English) helped to make our W hike an unforgettable... experience.read more
    Victor Caico
    Victor Caico
    2018-12-11T03:48:39+0000
    Excelente servicio al cliente, todos sus colaboradores son muy profesionales. De principio a fin el équipo está... presente para atender todo tipo de necesidades, no hay duda que para el próximo viaje volveré a prescindir de vuestros servicios. Muchísimas gracias Chile Nativo 🇨🇱👍👌read more
    Serena Clardie
    Serena Clardie
    2018-12-03T19:44:14+0000
    I can't recommend this company enough! The initial planning and email correspondence leading up to our trip was... professional and seamless. They even took care of adding on and planning an additional leg to our trip to Argentinean Patagonia with a reliable local company there. Most importantly though, our Fast Trek W trip with Chile Nativo was everything we hoped it would be and more. Our guides, Baru and Nacio, were THE BEST. I was sad to leave them at the end of our 3 days together. They were responsible, knowledgeable, kind and so much fun - and they kept us going when spirits might have been a little down after 2 straight days of pouring rain and relentless wind. :) The camp is fantastic - the domes were super comfortable and the dining hall dome was a great meeting place to eat (and stretch and drink wine and pisco and even dance!). The drivers were great, the chefs were impressive (thanks Alexis!! - the food was an unexpected treat because it was seriously good, not just camping good). We somehow also managed to get extra lucky and click with the rest of the people in our group and are already planning our next trip together, so thanks for that added bonus! It was a magical trip that we will never forget. Thanks Chile Nativo! ❤️read more
    Adrienna Bunti Robotham
    Adrienna Bunti Robotham
    2018-11-10T02:39:56+0000
    We had a once in a lifetime experience with Chile Nativo and Felipe which we will never forget. We enjoyed the 5D/4N... Torres del Paine Winter Multisport Adventure in early September. It was fantastic to be there in the “fringe” season, the weather was beautiful and we felt like we had the place to ourselves! We were very fortunate to have Felipe all to ourselves as well, giving us flexibility around our capabilities and the weather. Felipe was incredibly knowledgeable about the area, the fauna, flora and even the geology (which impressed me as I’m a geologist!!). Felipe’s English is perfect, his cooking was delicious, and we felt very much at home during our trip. Our kayaking was cancelled due to very extreme weather, and Felipe not only found an alternative for the day for us, but also arranged for a generous refund.There was an issue with our international bank payment (through no fault of Chile Nativo’s) and the entire team continued to communicate with us and chase the payment at their end for weeks. We really appreciated this!Cannot recommend Chile Nativo, Felipe and Torres del Paine enough!read more
    Jorge Orellana Benado
    Jorge Orellana Benado
    2018-04-17T20:53:04+0000
    Beatriz Ahumada
    Beatriz Ahumada
    2018-04-04T22:25:47+0000
    Extraordinario..... excelente calidad y profesionalismo de los guías y todos los que colaboran en el campamento... .....y además que el paisaje de las torres del Paine es maravilloso.. pero la gente de chile nativo hacen que uno lo disfrute y viva al máximo.... gracias por todo...read more
    Edgardo Songer
    Edgardo Songer
    2018-04-04T22:10:45+0000
    Fue un viaje que superó las espectativas la calidad de el staff la calidad de los equipos todo perfecto
    Pamela Farias Valenzuela
    Pamela Farias Valenzuela
    2018-04-04T22:01:21+0000
    Excelente grupo Profesional, Guías con conocimientos, puntuales en los Tours. Variedad de alternativas para recorrer... la Patagonia. Los Campamentos con Domos son muy cómodos y las comidas están muy bien equilibradas. Se ve que conocen muy bien el lugar y su clima y que les gusta lo que hacen. Recomendable 100%read more
    Miguel Angel Meca Cortes
    Miguel Angel Meca Cortes
    2018-04-04T21:00:43+0000
    Excelente logistica, guias con conocimientos en todas las areas(de lo q preguntabas tenuas una respuesta ), campamento... base, un lujo los domos en rio serrano; comidas, transporte y excursiones a otro nivel, mas que recomendableread more
    Darko Beovic P.
    Darko Beovic P.
    2018-04-04T19:36:42+0000
    Chelsea Fuller
    Chelsea Fuller
    2018-02-01T13:56:55+0000
    My boyfriend and I were stuck when we waited too long to book accommodations in Torres del Paine for a trek we only had... 4 days of our trip to cover. A friend of a friend sent us to Chile Nativo (he had recently completed travel they helped book), and they saved the day. They tailored a trek according to our tight timeline. The route (thanks to Cecilia), the refugios, the adjustments to plan (thanks to Valentina in the Puerto Natales office), the warm hospitality (namely from Luis the van driver) and the overall organization left us with so little to have to think about that we could focus solely on enjoying ourselves...and on weathering the elements!Highly recommended.read more
    Ambreen Shah
    Ambreen Shah
    2017-12-21T00:25:13+0000
    Amazing experience . Loved our guides Hym and Palin . They are very hard working and want us to have best experience
    Kim Tonka
    Kim Tonka
    2017-11-26T14:15:38+0000
    Cyril Keiffer
    Cyril Keiffer
    2017-08-09T17:46:02+0000
    Charlie and I had the most wonderful experience working with Isadora at Chile Nativo to plan our Patagonia trip. She... was a great communicator and organized everything for us based upon a great dialog between us with her. Our guide, Felipe Zuniga could not have been more wonderful. He was flexible and brought an amazing knowledge and experience to our trip that could not be equaled. Our memories of our honeymoon in Patagonia will always bring a smile and great memories! Hopefully we get the opportunity to return!read more
    Jose Antonio Valenzuela Allel
    Jose Antonio Valenzuela Allel
    2017-07-17T02:08:36+0000
    Maria Paulina Fuentes Gandolfo
    Maria Paulina Fuentes Gandolfo
    2017-07-17T00:09:25+0000
    Gonzalo Fuenzalida
    Gonzalo Fuenzalida
    2017-05-21T00:47:17+0000
    Ignacio Verdugo Ramírez de Arellano
    Ignacio Verdugo Ramírez de Arellano
    2017-05-20T18:29:22+0000
    Marcela Hernandez Doepking
    Marcela Hernandez Doepking
    2017-05-20T15:32:30+0000
    Cristian Sepulveda
    Cristian Sepulveda
    2017-05-02T05:43:11+0000
    Increible que esta ya sea mi cuarta aventura con ellos. Realmente profesionales, conocen muy bien su trabajo.... Experiencia inolvidable. Gracias y espero volver pronto por otro aventuron en la #Patagonia.read more
    Matias Fuenzalida Santos
    Matias Fuenzalida Santos
    2017-03-22T14:01:33+0000
    Fernando Hidalgo
    Fernando Hidalgo
    2017-03-22T13:19:10+0000
    Pablo Rivera A
    Pablo Rivera A
    2016-10-28T17:17:18+0000
    Conocer y experimentar la Naturaleza en todo su esplendor con un equipo profesional, con conocimientos que enriquecen... la experiencia y la transforman en una vivencia inolvidable!read more
    Milén Valletta Yau
    Milén Valletta Yau
    2015-08-29T11:17:55+0000
    Marcia Andrea Chacon
    Marcia Andrea Chacon
    2015-04-20T22:54:07+0000
    Next Reviews
  • Eberhard #230
    Puerto Natales
    6160000

  • Sales office

    Monday to Friday
    9 am to 2 pm / 3 pm to 7 pm

  • Operations office

    Monday - Friday
    9 am to 1 pm / 3 pm to 7 pm
    Saturday:
    9 am to 1 pm

  • USA & Canada

    +1 800 649 8776

  • Sales

    +56 2 2717 5961

  • Operation

    +56 61 2 411 835

  • Time in Chile

    11:47