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Frequently Asked Questions

What if I’m traveling by myself?

No problem. We have set group departure dates that you can join (maximum 8 guests). We can also organize a departure date according to your schedule and share it on our website for others to join. Because our price policy is based on double rooms you must be willing to share a room or tent with someone of the same gender, or pay a supplement if you would prefer a single room (this option may vary by program). Alternatively, we have a few self-guided trips where we organize all the logistics and accommodation for you so you can travel at your own pace.

What is the maximum number of guests in each group?

To guarantee a personalized service we travel with a maximum of 8 people on our set departure trips. However, if you’re planning to travel with family or friends we can work with you to arrange a private tour for any size group.

What kind of accomodation do you offer?

Accommodation varies depending on the program you select. You may sleep in a dome at Chile Nativo Riverside Camp, in a tent at another Torres del Paine campsite, or in a mountain lodge, estancia/hostería or lodge/hotel.

Chile Nativo Riverside Camp: This is our own fully serviced campsite, located in the Serrano River area of Torres del Paine National Park and equipped with comfortable dome structures for sleeping, cooking and eating. There are 8 sleeping domes, each designed to accommodate 2 guests, measuring 4 meters in diameter and equipped with 2 air mattresses (double height). There is also a dining room dome, common area dome, kitchen dome, BBQ area and bonfire area. At Chile Nativo Riverside Camp, our own chef prepares all meals, and everybody eats together. Guests have access to 4 bathrooms (2 men’s and 2 women’s) each with hot water showers and plugs to charge electronic devices. You can see photos of Chile Nativo Riverside Camp here or watch a video here.

Campsites: At other campsites in the National Park, we provide first class equipment from internationally-known brands, suitable for extreme weather conditions. For comfort, we use 3-person tents to sleep 2 guests and double tents for single occupancy.

Mountain lodges (Refugios): Strategically located along the most popular hikes, Refugios are cozy with 6-person dorm rooms (bunk bed style), shared bathrooms and hot water. Meals are hearty and eaten together. Generally, when camping near Refugios we will eat our meals there.

Estancia/Hosteria & Lodge/Hotel: Estancias are converted ranch houses that offer rustic and cozy accommodation. Hosterias and Lodges are small hotels: Some might be converted estancia structures, though all have private bathrooms and are situated in beautiful locations in and around the National Park. Full-service Hotels have a greater range of available rooms. We can also arrange accommodation in Torres del Paine’s high-end hotels (such as Explora, Tierra, Awasi and Patagonia Camp) offering first class, all-inclusive services. For more detail, see the itinerary for your chosen trip or ask your travel specialist for more information.

Can I travel with my children?

Traveling with your children can be an exciting, educational and beautiful experience. We recommend you contact us so we can arrange a suitable tour for your family. For our set departure trips, Chile Nativo requires children to be over the age of 12. We understand that when traveling with children there are more moving parts. Because of this, our own Chile Nativo Riverside Camp is the perfect spot for a family camping and trekking vacation. Here, you’ll enjoy comfortable tents, a chef-created menu, beautiful surroundings and the peace of mind of a premier family program organized by Chile Nativo’s own logistics and operations team.

What kind of meals are included in the excursions?

Meals prepared by Chile Nativo are based on fresh and natural products and are balanced according to the physical effort required each day. Our famous “box lunches” (packed lunches) include ham, chicken or smoked salmon, homemade bread, a variety of cheeses, avocado, tomatoes, lettuce, trail mix, fruit, coffee and tea.

When camping near a Refugio, breakfast and dinner are usually eaten there, while box lunches are prepared by Chile Nativo. On some of our excursions we’ll enjoy an authentic Patagonian-style lamb barbeque (look for the “BBQ” icon in the trip summary). We cater for special dietary requirements, vegetarians, vegans or guests with food allergies. Please let us know in advance if your group has special requirements.

What should I take with me?

When signing up for one of our trips we will send you a detailed packing list according to the type of trip you will be taking and what part of Chile you are visiting. You can also check the Trip Detail of each itinerary to see a list of what is included and what is not. As a general rule of thumb, remember that Patagonia has famously erratic climate with the possibility of experiencing “the four seasons in one day”. To prepare for everything from hot sun to cold, snow, rain and strong winds, the best strategy is to dress in layers. It’s important to have enough clothing to face the elements during the day but still have a dry change of clothes for the night. At the very least, you’ll need a thermal base layer of Merino wool or synthetic fabric, followed by a fleece jacket to keep you warm and a final waterproof/windproof layer to protect you from the elements. You’ll also need comfortable hiking pants (no jeans!), thermal leggings, down jacket, hat, sunglasses, underwear and several pairs of hiking socks (look for socks without seams to avoid rubbing and possible blisters).

Who are my guides?

For trips in Chilean Patagonia, Chile Nativo uses our own guides. Our guides live in Patagonia year-round and are periodically trained in subjects related to flora, fauna, geology, glaciology and history. Each of them has been trained to a professional standard in First Aid (WFR).

When organizing your trip to other destinations in Chile, we work with first-class professional tour operators and their guides to offer you a Chile Nativo level of service.

How difficult are your programs?

In general terms, our hiking trips are suitable for people in good physical condition who are used to walking. Fit, experienced trekkers are suited to the the W Trek and Paine Circuit (“O Trek”), while those with limited hiking experience may prefer more easygoing programs, such as our Photo Safari. Our horseback riding excursions encompass 4-6 hours of riding a day, and are therefore designed for guests with some riding experience rather than for those wanting to learn to ride. Our kayaking excursions are suitable for beginners and are instructed by professional kayaking guides. Other programs, such as the Discovering Torres del Paine and Patagonian Estancias trips, combine a range of outdoor activities with nights spent in hotels and at our own Chile Nativo Riverside Campsite. Additional information is available by checking each individual trip and its trip level rating or by asking us about our softer tour options.

What is the reservation policy?

An initial deposit of 25% of the total program cost is required to make a booking effective. Upon receipt of the deposit, a pro-forma invoice (receipt of payment) will be issued, and sent to the client. The final payment is due no later than 45 days before the trip start date. Please see our Terms and Conditions for all reservation and cancellation policies.

Do I need travel insurance?

This is essential while traveling in Chile, especially in remote or isolated areas with extreme weather conditions such as Patagonia. When traveling, last minute complications and accidents can and do occasionally occur. (These include flight delays, lost connections, misplaced baggage or injury.) Such events cause a number of inconveniences: guests may not arrive on time to begin their trip; be unable to continue a trip; need to replace lost equipment; or incur additional costs to catch up with the rest of the group. For this reason, we require that all guests take out travel insurance covering health, accident and liability for the duration of their trip. When you fill in your contact form we’ll ask you for your travel insurance information and providers contact telephone numbers.

Get your Travel Insurance with our partner World Nomads HERE.

What kind of transport is used?

We use van-type vehicles or small SUVs (depending on the size of your group) to transport our guests. Pick-up trucks are used for logistical support. All our vehicles have air-conditioning and can communicate with our main office via VHF radio.

What kind of communication is used on the trips?

All our vehicles and guides are equipped with VHF band radio equipment, allowing us to be in permanent contact with our main offices and the relevant authorities. There is currently no cellphone reception near or inside the Torres del Paine National Park boundaries. When visiting remote locations we bring a satellite phone for emergencies.

Would you recommend that we stay additional days in the area?

Depending on your program, we recommend that you stay at least one day in Santiago and/or Punta Arenas in order to be well-rested before setting off. To hear about program extension options or to arrange day-trips before or after your main program, please contact us.

How can I pay for a trip?

Payment method is by wire transfer/deposit from your bank to our bank in Chile or by credit card payment via a secure online system. See Terms and Conditions for more.

Is the water safe to drink in Patagonia?

On our programs we use water from the rivers and streams. The glacial water in Torres del Paine National Park is safe, clean and free from parasites. We have never had any problems with our guests, however, if you don’t feel comfortable drinking this water we suggest you bring water purifying tablets with you.

What is the weather like in southern Patagonia?

The weather is famous in Patagonia for producing all four seasons in one day. Erratic temperatures and changeable wind, sun, rain and snow conditions are common. In the summer months (Oct-April) temperatures vary between highs of 18-20 °C (67-74 °F) to night-time lows of 8-12 °C (45-55 °F). Summer days are long, allowing for maximum enjoyment of the outdoors, with daylight until 11 pm around the summer equinox on December 21st. In the winter, the winds die down and the weather is generally more stable, despite cooler temperatures and higher chances of snowfall. Average high temperatures in winter range from highs of 14-16 °C (55-60 °F) to lows of 3-4 °C (35-40 °F).

Do you organize private tours?

Yes, we organize private tours. You can make a set group departure date private (additional fees may apply for groups under 8) or design a tailor-made trip to suit your individual interests. We are happy to arrange this. Contact us to reserve your private group or complete our tailor-made form.

Why should I travel with your company?

We are a small company of mountain guides and professional travel experts, with a great deal of experience organizing travel itineraries. We have a passion for our country and specifically Patagonia. Our guides are inventive chefs, avid naturalists, companions in adventure and proud travel professionals. We’ve created new tour alternatives allowing you to enjoy our country in a wise and safe way. To optimize our personalized service and ensure an enjoyable experience, we lead small groups of no more than 8 guests. Most of all: our staff are friends, love the outdoors, adore their work – and it shows.

What kind of saddles are used for horse riding?

We use Chilean style saddles which are similar those used in Texas (though without the horn at the front) with closed-toe stirrups. They are usually covered in a soft layer of sheep skin for extra padding. This is a very comfortable style of saddle designed for long journeys.

What kind of horses are used?

We use Criollo horses; descendants of the Barb and Andalusian horses imported by the Spanish. Criollo horses are strong, sure-footed and highly-adapted to the harsh Patagonian terrain.

Do I need a visa to enter Chile?

We recommend checking with your local Consulate or Embassy for the most up to date information.

For most nationalities, no visa is required when you travel to Chile, only a valid passport. When entering Chile (whether by cruise, vehicle or plane), you’ll need to fill out a Tourist Card at Customs allowing you to stay for up to 90 days and enter multiple times throughout that time period. Keep this card safe: It shows you’re a tourist, therefore exempting you from paying the 19% sales tax applied to hotel accommodation, and will need to be shown at Customs when you leave Chile.

ENTRY FEE: ONLY WHEN ENTERING AT THE SANTIAGO INTERNATIONAL AIRPORT There is a reciprocity fee to be paid by cash or credit card for citizens of Australia (US$117).
TAXES: Hotels waive Chile’s 19% sales tax applied to rooms when guests shows their Tourist Card and pay in U.S. dollars.

  • Reviews

    Chile Nativo Travel
    5.0
    Based on 29 reviews
    powered by Facebook
    Sashi Perera
    Sashi Perera
    2020-03-26T03:03:07+0000
    The staff at Chile Nativo were so helpful with our pre trip enquiries. The plan and briefing we received for our 5 day... Independent W Trek were so useful, we enjoyed every moment of our trek. Big thanks to the team for a very memorable experience.read more
    Katie Kow
    Katie Kow
    2020-03-17T15:59:20+0000
    Seamlessly communicated and executed trip! Would recommend for sure!
    Fionna Tod
    Fionna Tod
    2020-02-26T15:41:33+0000
    Chile Nativo organised our self-guided 4 day trek in Torres del Paine and it was amazing. They arranged all the... transport, food and accommodation so all we needed to do was enjoy the hiking- which we certainly did! I would definitely use them again for similar adventures in the future.read more
    Fernanda Lela
    Fernanda Lela
    2020-01-19T04:47:14+0000
    Melhor empresa de turismo do Chile
    Mary Schmitz
    Mary Schmitz
    2019-08-25T14:00:18+0000
    I had the most amazing trip of my life with these guys - trekking around the Big O circuit. Incredible! Our guide,... Mauricio Vargas Delgado, knew every detail of the route. Getting the trip set up was easy - the staff is very responsive to any questions during planning and booking.read more
    Edric Subur
    Edric Subur
    2019-08-14T12:15:49+0000
    I am very happy with the service Chile Nativo provided. First of all, the experience during the trip itself was... amazing, the accommodation was more than I could ask for, the snack was delicious and our guide was not only very friendly but also extremely intelligent - he could answer all kind of questions we threw him about the park, animals, and geography! But the best part of Chile Nativo came up when a crisis hit. I got on the wrong bus the day before the tour started which prevented me from getting to the tour in time as a result. Daniella and Johana from the team were incredibly resourceful and kind to help me out of this situation. They worked after hours to help me find a private car that was willing to drive me from El Calafate to Puerto Natales in Chile. Johana even came to the office early morning to greet me and attend to me. I was beyond grateful for their professional service that really goes the extra mile in making sure I get to make to my trip and enjoy it thoroughly. Highly recommend Chille Nativo to everyone visiting Patagonia!read more
    Peter Noorani
    Peter Noorani
    2019-05-21T01:53:34+0000
    Working with Chile Nativo was a very positive experience. They were able to accommodate our dates with no issues,... despite the dates being offset from their usual schedule. Everyone we worked with was communicative and helpful, and we felt well prepared given the information (e.g. packing list) they provided. The most important benefit of traveling with Chile Nativo was our access to one of their guides, Fernando.I cannot give enough positive feedback for Fernando. While everything you'd expect from a good guide was present, Fernando delivers so far above and beyond what's expected. Any question we had about a tree, for example, Fernando could answer, and then provide several layers more detail and information. I’ve never been hugely into geology, but Fernando’s knowledge of the rock formations in the park added a fascinating element to our hike; everything around us became even more interesting. By the afternoon of the first day, it felt as though we were hiking with a good friend who happened to know everything about the park. We were genuinely sad to leave once the trip was complete. The entire time, I felt that we were getting the very most out of our hike, and that Fernando knew the tips and tricks to avoiding crowds and getting the best views. A huge plus is his photography skills, too! Fernando was recommended to us by a friend, and we’ve been insistent to all our friends who’ve asked about our trip that they should also use Chile Nativo and ask for Fernando.read more
    Amy Roberts
    Amy Roberts
    2019-04-20T17:06:56+0000
    Upon booking two weeks in Antarctica, I added this trip as an afterthought. And after spending time on the seventh... continent, I was worried nothing else would impress or excite me. Boy, was I wrong! Trekking in Patagonia was equally as mesmerizing. From the stunning scenery, to our naturalist guide, the accommodations, and food, the entire experience goes toe-to-toe with Antartica. My only regret is that I ever considered it an add on. I plan to return to give Patagonia the proper time and attention it deserves.read more
    Eline Lonchay
    Eline Lonchay
    2019-03-29T18:51:04+0000
    I did the Fjord Trail with Chile Nativo and it was beautiful! The landscapes surpass what you can even imagine. We were... the only ones in nature for 3 days! The horses were nice, I had never done this before and I felt safe. I was never cold at night (make sure you rent your sleeping bag for this). We finished our tour with a boat trip on the Serrano River, back to Puerto Natales and we got to see the Balmacero Glacier and the Serrano Glacier (and walk around it). It is well organized and definitely a different way to travel and see nature in Patagonia !read more
    Nerile Rimiene
    Nerile Rimiene
    2019-02-21T17:53:11+0000
    We had W trek in Patagonia in February 2019. Everything was organized perfectly, thanx a lot! Enjoyed a lot! That was... the only company who managed to organize trek on our particular dates and everything went just smoothly.read more
    Joe Williams
    Joe Williams
    2019-01-30T14:57:50+0000
    Excellent trip to Torres Del Paine. Chile Nativo handled everything from front to back. Including bus rides to and from... airport and everything in between.read more
    Carter Sample
    Carter Sample
    2019-01-15T22:21:39+0000
    My wife and I just completed the O Circuit with Chile Nativo. Our guides Fernando and Ignacio were absolutely amazing!... Aside from the beautiful trip, we learned so much because of Chile Nativo Travel and our two guides. They were very accommodating of my wife's food allergies and were constantly upbeat and encouraging to us and our group. They even taped up ankles and sore joints when we expressed any sort of discomfort. A+ experience all around!read more
    Donna Murr
    Donna Murr
    2018-12-15T20:38:18+0000
    Our two fantastic, knowledgeable and fun guides (with very good English) helped to make our W hike an unforgettable... experience.read more
    Victor Caico
    Victor Caico
    2018-12-11T03:48:39+0000
    Excelente servicio al cliente, todos sus colaboradores son muy profesionales. De principio a fin el équipo está... presente para atender todo tipo de necesidades, no hay duda que para el próximo viaje volveré a prescindir de vuestros servicios. Muchísimas gracias Chile Nativo 🇨🇱👍👌read more
    Serena Clardie
    Serena Clardie
    2018-12-03T19:44:14+0000
    I can't recommend this company enough! The initial planning and email correspondence leading up to our trip was... professional and seamless. They even took care of adding on and planning an additional leg to our trip to Argentinean Patagonia with a reliable local company there. Most importantly though, our Fast Trek W trip with Chile Nativo was everything we hoped it would be and more. Our guides, Baru and Nacio, were THE BEST. I was sad to leave them at the end of our 3 days together. They were responsible, knowledgeable, kind and so much fun - and they kept us going when spirits might have been a little down after 2 straight days of pouring rain and relentless wind. :) The camp is fantastic - the domes were super comfortable and the dining hall dome was a great meeting place to eat (and stretch and drink wine and pisco and even dance!). The drivers were great, the chefs were impressive (thanks Alexis!! - the food was an unexpected treat because it was seriously good, not just camping good). We somehow also managed to get extra lucky and click with the rest of the people in our group and are already planning our next trip together, so thanks for that added bonus! It was a magical trip that we will never forget. Thanks Chile Nativo! ❤️read more
    Adrienna Bunti Robotham
    Adrienna Bunti Robotham
    2018-11-10T02:39:56+0000
    We had a once in a lifetime experience with Chile Nativo and Felipe which we will never forget. We enjoyed the 5D/4N... Torres del Paine Winter Multisport Adventure in early September. It was fantastic to be there in the “fringe” season, the weather was beautiful and we felt like we had the place to ourselves! We were very fortunate to have Felipe all to ourselves as well, giving us flexibility around our capabilities and the weather. Felipe was incredibly knowledgeable about the area, the fauna, flora and even the geology (which impressed me as I’m a geologist!!). Felipe’s English is perfect, his cooking was delicious, and we felt very much at home during our trip. Our kayaking was cancelled due to very extreme weather, and Felipe not only found an alternative for the day for us, but also arranged for a generous refund.There was an issue with our international bank payment (through no fault of Chile Nativo’s) and the entire team continued to communicate with us and chase the payment at their end for weeks. We really appreciated this!Cannot recommend Chile Nativo, Felipe and Torres del Paine enough!read more
    Jorge Orellana Benado
    Jorge Orellana Benado
    2018-04-17T20:53:04+0000
    Beatriz Ahumada
    Beatriz Ahumada
    2018-04-04T22:25:47+0000
    Extraordinario..... excelente calidad y profesionalismo de los guías y todos los que colaboran en el campamento... .....y además que el paisaje de las torres del Paine es maravilloso.. pero la gente de chile nativo hacen que uno lo disfrute y viva al máximo.... gracias por todo...read more
    Edgardo Songer
    Edgardo Songer
    2018-04-04T22:10:45+0000
    Fue un viaje que superó las espectativas la calidad de el staff la calidad de los equipos todo perfecto
    Pamela Farias Valenzuela
    Pamela Farias Valenzuela
    2018-04-04T22:01:21+0000
    Excelente grupo Profesional, Guías con conocimientos, puntuales en los Tours. Variedad de alternativas para recorrer... la Patagonia. Los Campamentos con Domos son muy cómodos y las comidas están muy bien equilibradas. Se ve que conocen muy bien el lugar y su clima y que les gusta lo que hacen. Recomendable 100%read more
    Miguel Angel Meca Cortes
    Miguel Angel Meca Cortes
    2018-04-04T21:00:43+0000
    Excelente logistica, guias con conocimientos en todas las areas(de lo q preguntabas tenuas una respuesta ), campamento... base, un lujo los domos en rio serrano; comidas, transporte y excursiones a otro nivel, mas que recomendableread more
    Darko Beovic P.
    Darko Beovic P.
    2018-04-04T19:36:42+0000
    Chelsea Fuller
    Chelsea Fuller
    2018-02-01T13:56:55+0000
    My boyfriend and I were stuck when we waited too long to book accommodations in Torres del Paine for a trek we only had... 4 days of our trip to cover. A friend of a friend sent us to Chile Nativo (he had recently completed travel they helped book), and they saved the day. They tailored a trek according to our tight timeline. The route (thanks to Cecilia), the refugios, the adjustments to plan (thanks to Valentina in the Puerto Natales office), the warm hospitality (namely from Luis the van driver) and the overall organization left us with so little to have to think about that we could focus solely on enjoying ourselves...and on weathering the elements!Highly recommended.read more
    Ambreen Shah
    Ambreen Shah
    2017-12-21T00:25:13+0000
    Amazing experience . Loved our guides Hym and Palin . They are very hard working and want us to have best experience
    Kim Tonka
    Kim Tonka
    2017-11-26T14:15:38+0000
    Cyril Keiffer
    Cyril Keiffer
    2017-08-09T17:46:02+0000
    Charlie and I had the most wonderful experience working with Isadora at Chile Nativo to plan our Patagonia trip. She... was a great communicator and organized everything for us based upon a great dialog between us with her. Our guide, Felipe Zuniga could not have been more wonderful. He was flexible and brought an amazing knowledge and experience to our trip that could not be equaled. Our memories of our honeymoon in Patagonia will always bring a smile and great memories! Hopefully we get the opportunity to return!read more
    Jose Antonio Valenzuela Allel
    Jose Antonio Valenzuela Allel
    2017-07-17T02:08:36+0000
    Maria Paulina Fuentes Gandolfo
    Maria Paulina Fuentes Gandolfo
    2017-07-17T00:09:25+0000
    Gonzalo Fuenzalida
    Gonzalo Fuenzalida
    2017-05-21T00:47:17+0000
    Ignacio Verdugo Ramírez de Arellano
    Ignacio Verdugo Ramírez de Arellano
    2017-05-20T18:29:22+0000
    Marcela Hernandez Doepking
    Marcela Hernandez Doepking
    2017-05-20T15:32:30+0000
    Cristian Sepulveda
    Cristian Sepulveda
    2017-05-02T05:43:11+0000
    Increible que esta ya sea mi cuarta aventura con ellos. Realmente profesionales, conocen muy bien su trabajo.... Experiencia inolvidable. Gracias y espero volver pronto por otro aventuron en la #Patagonia.read more
    Matias Fuenzalida Santos
    Matias Fuenzalida Santos
    2017-03-22T14:01:33+0000
    Fernando Hidalgo
    Fernando Hidalgo
    2017-03-22T13:19:10+0000
    Pablo Rivera A
    Pablo Rivera A
    2016-10-28T17:17:18+0000
    Conocer y experimentar la Naturaleza en todo su esplendor con un equipo profesional, con conocimientos que enriquecen... la experiencia y la transforman en una vivencia inolvidable!read more
    Milén Valletta Yau
    Milén Valletta Yau
    2015-08-29T11:17:55+0000
    Marcia Andrea Chacon
    Marcia Andrea Chacon
    2015-04-20T22:54:07+0000
    Next Reviews
  • Eberhard #230
    Puerto Natales
    6160000

  • Sales office

    Monday to Friday
    9 am to 2 pm / 3 pm to 7 pm

  • Operations office

    Monday - Friday
    9 am to 1 pm / 3 pm to 7 pm
    Saturday:
    9 am to 1 pm

  • USA & Canada

    +1 800 649 8776

  • Sales

    +56 2 2717 5961

  • Operation

    +56 61 2 411 835

  • Time in Chile

    09:12